At Dhrama Handicrafts, we strive to ensure your complete satisfaction with our products. In the event that you encounter any issues with your purchase, please review our return and refund policy outlined below:

Replacement Requests:

• We entertain replacement requests only if they are raised within 24 hours of delivery. No replacement requests will be entertained after 24 hours from the date of product delivery.

Conditions for Replacement:

We will process replacement requests under the following circumstances:

1. Manufacturing Defect: If the supplied product exhibits a manufacturing defect.
2. Incorrect Product: If the product supplied is different from the product ordered.
3. Unused Condition: The product must not have been used or worn out.
4. Original Packaging: The product must be returned in its original packaging, which must be intact and unsoiled.
5. Proof of Purchase: Customers must provide proof of purchase or receipt of the product.
6. Video Proof: Customers must provide video proof of opening the package and receiving the damaged or incorrect product.

Exclusions from Replacement:

Customers shall not be eligible for replacement under the following circumstances:

1. Consumable Items: Products that are consumable, such as incense sticks, cannot be replaced or returned/exchanged under any circumstance.
2. Customization: Customized pooja boxes and items are not eligible for replacement.

Replacement Process:

• Customers requesting a replacement must provide a receipt or proof of purchase along with a video of the product’s opening (in case of damage or receiving a different product).
• We will bear transportation costs for return and replacement.
• Customers must pack the product carefully. Damaged or worn-out products received at our premises will not be eligible for replacement.
• Upon receiving and inspecting the returned item, we will notify the customer via email regarding the approval or rejection of the replacement.
• Replacement products will be dispatched within 5-7 business days upon receiving the returned product.

Refund Process:

• Refunds will be processed only if the product to be replaced is not in stock.
• Upon receiving and inspecting the returned item, we will notify the customer via email regarding the approval or rejection of the refund.
• Refunds will be initiated within 5-7 business days upon receiving the returned product.

Contact Us:

For any queries or assistance regarding the replacement or refund process, please do not hesitate to contact us at 9646108921.

Thank you for choosing Dhrama Handicrafts. We value your patronage and are committed to providing you with the best possible service.