At Dhrama Handicrafts, we are committed to delivering your orders promptly and efficiently. Please read the following shipping policy carefully to understand how your orders will be processed and delivered:

Order Processing Time:

• All orders are processed in 7-10 business days (Monday to Friday), excluding holidays. Sometimes it may take longer due to unexpected circumstances and same will be conveyed to the client through call/email/whatsApp. Orders placed on weekends or holidays will be processed on the next business day.
• Processing time includes order verification, quality checks, packaging, and dispatch.

Shipping Rates and Options:

• We offer shipping to addresses within India and selected international destinations.
• Shipping rates and delivery options will be displayed at the checkout based on the weight, dimensions, and destination of your order.
• We provide standard and expedited shipping options to accommodate your delivery needs.
• Free shipping may be available for orders exceeding a certain purchase threshold, as specified on our website.

Estimated Delivery Times:

• Estimated delivery times vary depending on the shipping method selected and the destination of your order.
• Standard shipping typically takes 5-7 business days for domestic orders, while international delivery may take longer, ranging from 7-21 business days.
• Expedited shipping options are available for faster delivery, with delivery times ranging from 1-3 business days for domestic orders, and 3-7 business days for international orders.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order using the provided tracking number through our website or the carrier’s online tracking portal.

Shipping Restrictions:

• Certain items may be subject to shipping restrictions based on their size, weight, or contents. We reserve the right to refuse shipment of any such items.
• International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. Dhrama Handicrafts is not responsible for any delays or additional charges incurred during customs clearance.

Shipping Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid any delivery delays or returned shipments.
• Dhrama Handicrafts is not liable for any lost or undelivered packages due to incorrect address information provided by the customer.

Order Status Updates:

• You will receive email notifications at various stages of your order processing, including order confirmation, shipping confirmation, and delivery updates.
• If you have any questions or concerns about your order status, please contact our customer support team for assistance.

Shipping Damage or Loss:

• In the rare event that your order is damaged or lost during transit, please contact us immediately with detailed information and photographic evidence.
• We will work with the shipping carrier to investigate the issue and facilitate a resolution, which may include replacement, refund, or compensation, depending on the circumstances.

Contact Us:

• If you have any further questions or inquiries regarding our shipping policy, please feel free to contact our customer service team via email at dhramagepl@gmail.com or through our online contact form.

Policy Updates:

• Dhrama Handicrafts reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Dhrama Handicrafts, you agree to comply with our shipping policy and acknowledge that you have read and understood the terms outlined herein.

Thank you for choosing Dhrama Handicrafts for your shopping needs!